Why have I been contacted by you?

You have been contacted by WhiteStar, one of the market leaders in credit management, who is following your payment account.

If you are consulting our site, you have probably received a letter indicating the practice code and the customer code that we kindly ask you to enter below, together with the tax code. By filling in this data you will have more precise information on the next steps related to your practice.

Enter the data you find inside the letter

Leave your contact details to be contacted as soon as possible

Have you received a letter from us?
Consult the frequently asked questions (FAQ) to find out what you need to do.


Why was I contacted by WhiteStar?
WhiteStar offers its experience to assist you in managing your financial situation. We are able to find winning solutions even for the most difficult positions.
Please contact us as soon as possible at the telephone and email references that you find in the letter we sent you.
You can also call us on +39 06 96705200 at the following times: Monday to Friday from 9:00 to 18:00, excluding holidays.
Do you want to book an appointment to be contacted? Make an appointment through our chat assistant.

Why should I contact you?
We want to keep your financial situation healthy and to do this we need to get in touch with you. We place your economic health at the center of our activities so that you can keep the opportunity to obtain a loan or a mortgage also in the future or proceed with the installment purchase of consumer goods, such as a mobile phone, a holiday or a hi-tech tool etc..
In the absence of contact, the credit holder will be able to evaluate the most appropriate initiatives to be undertaken in the competent offices.

What if, in case I have already paid in full what was requested?
We do our best to provide customers with the most appropriate communication, however sometimes it may take a few days for us to receive and register your payment. Do not wait and send us a proof of payment to info@whitestar-as.it, we will be happy to check your payment. In any case, please contact us to allow us to carry out the necessary investigations and close the file.

How can I contact you?
You can also call us on +39 06 96705200 at the following times: Monday to Friday from 9:00 to 18:00, excluding holidays.
Do you want to book an appointment to be contacted? Make an appointment through our chat assistant.

What should I do to pay off the financial position?
You can proceed to make the payment by following the instructions on the letter you received.
For more info you can still contact us:
Telephone +39 06 96705200
Email: info@whitestar-as.it

Where did you collect my data from?
Our organization is authorized to process your data, for more information you can contact us or consult the following link
You can call us on +39 06 96705200 at the following times:
Monday to Friday from 9:00 to 18:00, excluding holidays
Outside these hours, you can send us an email at info@whitestar-as.it
Do you want to book an appointment to be contacted? Make an appointment through our chat assistant.

How can I update my contact details or update you about a change in the status of my case?
Answer If you wish to update your contact details, contact us as soon as possible in one of the following ways:

Do you want to book an appointment to be contacted? Make an appointment through our chat assistant.


How can I tell you about my experience with you?
We are glad to know what you think, we are ready to grow every day to always give you the best solution. If you have any thoughts or comments, write to info@whitestar-as.it

How can I file a complaint?
Fill out the form at this link.
Make sure to provide all the contact details and data necessary to clearly identify your practice, to avoid delays in processing the complaint.